FAQ’s


What kinds of tickets do you accept?
Any kid friendly arts, sports or entertainment event tickets or admission passes can be donated to Kids Up Front. If the donated tickets are for an adult oriented event, Kids Up Front will make every effort to gift your tickets to a suitable adult that fits within Kids Up Front’s giving guidelines, e.g. parent or caregiver of child ticket recipient, young adult, single parent.

Can I get a charitable tax receipt for my ticket donation?

Yes. If you are the owner of the tickets, you qualify for a charitable tax receipt for the face value of the ticket (GST and convenience fees are not receipt able). Tickets must be accompanied by a valid proof of purchase.  

Can I donate tickets for a same day event?
Yes. Kids Up Front requires notice of the donation by 12 noon and the tickets by 2 pm for evening events. This provides sufficient time for Kids Up Front and the partner agency to select a child or youth and coordinate logistics on their behalf.  Please note, if the donation is more than 10 tickets or the event begins early (11 am or earlier) on the same day Kids Up Front deeply appreciates having 12 to 24 hours notice.

Can I donate tickets on the weekend?
No. Kids Up Front can only accept tickets up to 2 pm on Friday for a weekend event. At this time, Kids Up Front Foundation does not operate during the evenings or on weekends, therefore; we deeply appreciate having the tickets by 2 pm on Friday to give us time to make arrangements on behalf of the kids that will ultimately participate.

Can my tickets be picked up?
Generally, Kids Up Front asks donors to mail, drop-off, or courier tickets to our office located in the Kingsway Business Centre, 11810 Kingsway Avenue (next to the Ramada Hotel). If you are unable to get the tickets to us, email info@kidsupfrontedmonton.com and we will make every effort to come to you.

Can I mail my tickets?
Yes if there is time. Kids Up Front Edmonton’s mailing address is:
Kingsway Business Centre
11810 Kingsway Avenue
Edmonton AB  T5G 0X5
attention: Christine Cunningham

Who uses my tickets?
Kids are selected by Kids Up Front registered agency partners through which the child, youth or family is receiving support services. Quality control measures are in place to ensure that donated event opportunities are broadly distributed to maximize the impact for kids and families.

Can I direct my tickets to a specific agency?
Yes. Click here to see Kids Up Front’s agency partners and indicate which agency you wish to support at the time you make your ticket donation. If your intended recipient does not appear, please email info@kidsupfrontedmonton.com

How do I know my tickets are being used by a child or youth?
Kids Up Front Agency Partners sign a contract where they agree to strictly abide by Kids Up Front policies that state the tickets MUST be used by a qualified child or youth and a suitable adult chaperone. Additionally, Kids Up Front performs random checks.

Who supervises the child?
A suitable adult selected by the agency supervises the child. Generally, the adult is a youth program coordinator, mentor, parent or caregiver.

How late can I drop off tickets?
4 pm Monday through Friday at Kingsway Business Centre Reception. 
SAME DAY event 2 pm.
SAT/SUN event FRIDAY by 2 pm.

Can I email tickets?
Yes. eTickets can be sent via your Ticketmaster, Edmonton Eskimos or Edmonton Oilers account managers to 
info@kidsupfrontedmonton.com  

How much notice is required to donate a ticket?
Generally, just a couple of hours. However, the more notice we have, the more time we have to select the most appropriate child or youth and supervisor and to give our agency partner ample time to pick up the tickets on their behalf.

Do you accept cash donations?
Yes. Kids Up Front does not charge agency partners to register; nor do ticket donors pay a convenience fee. Cash donations and sponsorships enable Kids Up Front to keep programs FREE for agency partners and to deliver our programs in a manner that is low cost and high value. The Kids Up Front Foundation (Edmonton) is a registered charity (88212 5008 RR0001) and complies with Imagine Canada’s Ethical Fundraising and Financial Accountability Code.
http://www.imaginecanada.ca/files/en/ethicalcode/updated_ethical_code_october_2007.pdf