About Us

FAQ’s

Do you have a question that’s not listed below? Please contact us!

Can I direct my tickets to a specific Agency?


Yes. We partner with more than 200 agencies. As long as your agency has an agreement with us, you can indicate which Agency you wish to support at the time you make your ticket donation. To confirm if your agency has an agreement with us, please email edmonton@kidsupfront.com

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How do I know my tickets are being used by a child or youth?

Kids Up Front Agency Partners sign an Agreement where they agree to strictly abide by Kids Up Front policies that state the tickets MUST be used by eligible child or youth and a suitable adult chaperone. Additionally, Kids Up Front performs random checks.

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Who supervises the child?


A suitable adult selected by the Agency supervises the child. Generally, the adult is a youth program coordinator, mentor, volunteer, parent or caregiver.

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Do you accept cash donations?

Yes. Kids Up Front does not charge Agency partners to participate in our programs; nor do ticket donors pay an admin fee. Kids Up Front relies on the generosity of the community through cash donations and sponsorships to fund the administration of the Kids Up Front’s programs to keep them FREE and to deliver the program in a manner that is low cost and high value.

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Is Kids Up Front a registered Charity?

Yes. Kids Up Front Foundation (Edmonton) is a registered charity (88212 5008 RR0001) and complies with Imagine Canada’s Ethical Fundraising and Financial Accountability Code.

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Who uses my tickets?


Children, youth (up to 18 years old) and families are selected by Kids Up Front approved Agency partners through which the child, youth or family is receiving support services. Kids Up Front policies and guidelines are in place and agreed upon by the Agency partners to ensure donated tickets are used as intended to benefit families in need in our community. Allocation policies are also in place to ensure that donated event opportunities are broadly distributed to maximize the impact for kids and families.

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How late can I drop off tickets?


We accept ticket donations up to 4:00 pm Monday through Friday. If the ticket is for a same day evening event, we appreciate receiving it by 12:00 pm that day. For weekend events we appreciate the tickets before 12:00 pm on Friday. Special arrangements may be required to make event tickets available to kids over the weekend. Contact edmonton@kidsupfront.com

Can I email tickets?

Yes. E-Tickets can be sent via your Ticketmaster, Edmonton Eskimos or Edmonton Oilers account managers to edmonton@kidsupfront.com

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Can my paper tickets be picked up?

Generally, Kids Up Front asks donors to mail, drop-off, or courier paper tickets to our office located in the Orange Hub (#153, 10045 156 St NW). If you are unable to get the paper tickets to us, email edmonton@kidsupfront.com and we will make every effort to accommodate the receipt of your tickets.

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Can I donate tickets on the weekend?


Yes. Kids Up Front can accept tickets up to 12 pm on Friday for a weekend event.

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Can I donate tickets for a same day event?

Yes. Kids Up Front requires notice of the donation by 12 pm for evening events. This provides sufficient time for Kids Up Front and the partner agency to select a child or youth and coordinate logistics on their behalf.

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Can I get a charitable tax receipt for my ticket donation?


Yes. If you are the owner of the tickets, you qualify for a charitable tax receipt for the amount you paid for the tickets (GST and convenience fees are not included in that value and will not be reflected in your tax receipt). Tickets must be accompanied by a valid proof of purchase.

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What kinds of tickets do you accept?

Any kid-friendly arts, cultural, sports or entertainment event tickets or admission passes can be donated to Kids Up Front. If the donated tickets are for an adult-oriented event, Kids Up Front will make every effort to gift your tickets to a suitable adult that fits within Kids Up Front’s giving guidelines such as a parent or caregiver of child ticket recipient, young adult, volunteer, single parent.

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"The kids feel: 'I do fit here, I’m part of society, I’m part of community.' They have something to talk about with peers when they come back from the weekend. It’s about normalizing things for kids."

– Agency Representative
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505,372 kids helped and counting

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